By this definition, case management can be seen as a shared creative process, undertaken by a professional and their client, aimed at identifying solutions to address the client’s unmet needs and helping them to achieve their goals in a resource-efficient manner.

Research has consistently shown the inextricable link between biomedical health, psychological wellbeing and social factors.

In the context of case management, in order to maximise clients’ rehabilitation potential, biomedical issues should therefore not be isolated from their psychological and social counterparts as these components are interconnected and interrelated.

Achieving this truly “biopsychosocial approach” in case management requires clients to engage actively throughout their rehabilitation programmes; in the planning, goal-setting and review processes as well as in their commitment to rehabilitation modalities.

According to Lequerica et al (2009), common barriers to engagement include fear of pain, depressed mood and cognitive issues, but by “making therapy tasks meaningful and explicitly related to personal goals” these can be overcome. There is also “compelling evidence that patients who are active participants in managing their health and healthcare have better outcomes than patients who are passive recipients of care” (The Kings Fund, 2011).

Established in 2013, Chroma was launched with the aim of enabling people to access creative and innovative healthcare solutions which are tailored to them. Initially this vision was realised through the provision of creative therapies, including music, art and dramatherapy.

Over the years Chroma’s portfolio has grown to include digital healthcare solutions, several university research partnerships and most recently, Chroma Case Management, which was launched in 2018.

At the heart of Chroma Case Management is the belief that each client’s journey to recovery is unique and that for rehabilitation programmes to be truly effective, they need to be personalised, meaningful and crafted to meet that individual’s needs and circumstances. Chroma Case Management brings together traditional and creative, evidence-based approaches at the appropriate time in a client’s rehabilitation programme in order to maximise their engagement and overall outcomes.

Chroma Case Management is headed up by Victoria Collins (pictured above). Victoria is an occupational therapist who has been involved in case management for over 10 years; having worked as a case manager and senior manager at a number of highly regarded case management companies in the UK, throughout the injury acuity spectrum.

For the past five years, she has also sat on the board of directors of CMSUK. Victoria says: “Chroma Case Management works with highly skilled case managers who are registered healthcare professionals, grounded in traditional practices and who devise innovative and evidence-based approaches to help clients recover from complex injuries.

“When used from the early stages of rehabilitation, our coordinated, collaborative and holistic approach will ensure clients receive the rehabilitation they need to restore their quality of life and get back to work and valued activities as soon as possible. Importantly, our approach ensures rehabilitation interventions are delivered early and are reasonable and proportionate in relation to the client’s injury and level of need.”


CMSUK, (2019). What is Case Management?.
[online] Available at: management/what-is-case-management [Accessed 17 Feb. 2019].

Lequerica, A., Donnell, C. and Tate, D. (2009). Patient engagement in rehabilitation therapy: physical and occupational therapist impressions. Disability and Rehabilitation, 31(9), pp.753-760.

The Kings Fund (2011). Making Shared Decision- Making a Reality. No Decision about me, without me.