The platform, which enables home care providers to more efficiently manage and support their staff and oversee appointments, has gained its 1,000th customer.

CarePlanner is a complete staff rostering and management system for domiciliary care providers, including those who support people with complex disabilities caused by brain and spinal injuries and neurological conditions.

Users are able to realise significant efficiency savings on a wide range of tasks such as communicating with staff, monitoring mileage costs and booking appointments.

It provides one easy-to-use system, from scheduling calls through to invoicing; simplifying, automating and even sending alerts to reduce human error in both the management and delivery of care.

It therefore allows for more focus on provision of quality home care for vulnerable people and less on admin. The platform can be accessed securely from any web browser and also has an Android and iOS app.

CarePlanner was founded in 2012 as a bespoke software provider to a handful of care firms, but is now used by providers across the UK including its newest – and 1,000th – customer, Gateway.

The Inverness-based charity provides supported accommodation to around 50 vulnerable adults and supports an average at any one time of 100 people in their own homes or living in care homes.

It started out in 1998 providing shelter to people sleeping rough on the streets of Inverness but now employs 90 people, plus additional part-time staff and support workers.

With Gateway on board, CarePlanner now has 17,700 admin users and supports 50,326 active carers, while 59.3 million appointments have been booked via the system to date.

CarePlanner provides users with a full audit trail of who did what and when in the system. Features include drag and drop rostering, invoicing and payroll, travel calculations, call monitoring, reporting, a mobile app for carers, communications and record keeping.

It is also customisable, has various security features and several third-party integrations.

Managing director Matt Sharp (pictured above with staff at Gateway) says: “Our technology is driving a revolution in care quality, enabling agencies to achieve more with less, improving accuracy and the quality of care given.

“Many CarePlanner users are able to save days of administration time each week, freeing up care staff to focus on delivering the very best level of care they can.

“We believe in providing domiciliary agencies with the best possible tools to achieve outstanding quality care.

“We are hugely grateful for the support from our loyal customers but we’ll never sit back and rest. We’re already progressing with a wealth of new features in the pipeline to serve the needs of a sector that is more in demand, and pressured, than ever before,” he adds.

For more information on CarePlanner visit, email info@ or call 0117 332 5800.