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Case management

Summit unites global chronic pain community



The free event has over 1,500 clinicians, case managers, insurance and legal professionals

An event which examines the latest research, thinking and best practice in chronic pain is bringing an international audience together with leading speakers from around the world.

The second International Chronic Pain Virtual Summit is being held on Thursday and Friday next week, and offers a programme of presentations from expert speakers alongside networking opportunities for delegates.

The free event has over 1,500 clinicians, case managers, insurance and legal professionals and others with special interest in chronic pain set to attend, to hear from some of the leading names in chronic pain globally.

Among the 24 speakers are Dr Ian Brown, from Oxford University; Dr Dawood Sayed, President of the American Society of Pain & Neuroscience; Dr Beth Darnall from Stanford University; Dr Matthew Bair from Indiana University; and Professor Diane Playford, Professor of Neurological Rehabilitation at the University of Warwick and a consultant in rehabilitation medicine at the Central England Rehabilitation Unit.

The CPD-accredited International Chronic Pain Virtual Summit, organised by RTW Plus – themselves regarded as leaders in the field of pain management with the development of their RESTORE programme – builds on the success of the inaugural event last year.

Held during the pandemic, the first summit was always intended to be online to bring together the global community in pain management without the geographical restrictions, and had been in the planning well before the onset of COVID-19.

“By holding such events online, we are improving access to information about pain management for people around the world. We are bringing together the best speakers in the world who are sharing their expertise at an event which is free of charge, so we are really opening this area up to so many people,” says Dr Devdeep Ahuja, clinical director at RTW Plus.

“We always intended these summits to be online, as then it is opened up to the whole world and wherever you are in it, but we only hope that with so many events being taken online since the start of the pandemic, that people aren’t experiencing Zoom fatigue just yet!”

The approach to tackling chronic pain has changed and continues to change, and the summit will play an important role in advancing discussion on the topic, says Dr Ahuja.

“We are continuing the conversation we started at the first summit and taking it forward. We are helping to advance the thinking in this area. Around 10 or 15 years ago, the discussion used to talk about disks, cartilage, physical structures when we talked about pain, but now we talk about the whole person and how they perceive pain.,” he says.

“Even now, so many people are in the cycle of going to their GP, then being referred to the physiotherapist, then to the orthopaedic consultant, then back to the physio, and that cycle will keep going without the right intervention. It’s not just about the back, or knee, or ankle, we need to look at the whole person and their mindset.”

The summit largely replicates the format of the last one, with networking opportunities and breaks now built in as a result of delegate feedback.

“We have added in a lot of time for networking, for people to share ideas and information, as well as speak to each other in private groups, and there is the opportunity to speak with our speakers too. We didn’t have that the first time, but we are learning as we go along,” adds Dr Ahuja.

“We also appreciate people need time to make a cup of tea or take a break between speakers, so we have factored that in too. The presentations are around 50 minutes long, rather than the full hour, so there will be time for comments or questions during the session.

“We have really listened to the feedback and acted on it, to create what we hope will be an event which takes in everything our delegates will want.”

The second International Chronic Pain Virtual Summit is being held online on February 4 and 5. It is free to attend. To register for attendance, visit

Case management

New chair of BABICM appointed



A new chair has been appointed by the British Association of Brain Injury and Complex Case Management (BABICM).

Vicki Gilman has taken over at the helm of BABICM, which is the representative body for continued professional advancement of case management and promotes best practice in supporting people with brain injury and complex conditions.

She takes over from Angela Kerr, who steps down after five years in the role at the helm, in what is BABICM’s 25th anniversary year.

“I’m delighted to be BABICM’s new chair in our 25th anniversary year.  The organisation has a well-established, powerful and influential voice and we will continue to ensure that the needs of people with brain injury and complex medical conditions are recognised and met,” says Vicki.  

An experienced case manager, health entrepreneur and clinical specialist neurophysiotherapist, Vicki is currently managing director of Social Return Case Management, a company she established over six years ago.

She qualified in physiotherapy at King’s College, London and completed a Master of Science degree in neurorehabilitation at Brunel University.  

For several years, Vicki worked in a specialised military neurorehabilitation unit, treating adults with brain injury, spinal cord injury, and other complex conditions.

Vicki coordinated and worked clinically in NHS and independent sector multidisciplinary community teams treating people with neurological conditions, and she was an expert witness in brain and spinal cord injury for over 20 years. 

Her work in a multidisciplinary team steered her into case management, and for six years Vicki was on the BABICM Council and chaired its training events group, returning last year to BABICM Council for a preparatory year before stepping into the role as chair.

“These are challenging and changing times for everyone in healthcare and beyond,” continues Vicki.  

“As case managers we need to be flexible but quick to respond to new developments and ways of working, ensuring the best possible outcomes for our clients. 

“As an organisation, BABICM has to be responsive to the needs of our members; we must ensure that they receive the training and support required to maintain our high professional standards and to deliver best-practice services.”    

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Case management

Awards to recognise role of case management during pandemic



An awards event is being held to recognise and reward the role of case management during the COVID-19 pandemic. 

CMSUK is holding its first-ever virtual awards event, which will bring together industry professionals from across the country to reflect on the impact of the pandemic on case management practice. 

The ‘Acknowledgement of Achievement Awards; How the Pandemic Has Changed Case Management Practice’ event has four categories which will allow case managers and businesses the opportunity to review their work and achievements. 

The event, on Friday, September 24, will build further on CMSUK’s commitment to case managers during the past year, during which it delivered a comprehensive offering in online education through an array of lunchtime webinars and study days, culminating in the industry’s first online conference. 

Education and development is currently more vital than ever in case management, with the upcoming launch of the Institute of Registered Case Managers (IRCM) requiring case managers to evaluate heir learning and experiences to shape their professional development and practice.

“We didn’t have an awards event last year, and while we wanted to do something this year, the board felt we needed to do something a bit different,” Niccola Irwin, director of CMSUK, tells NR Times. 

“This will be an opportunity to reflect on how COVID-19 has changed case management. In the submissions, we are asking for reflection on how the pandemic has changed their practice, which will also allow for sharing and showcasing good practice. 

“Case managers have always been very creative and tenacious, and those strengths were never more needed than when the pandemic came and the circumstances were very different. But I think through reflecting on that time, looking at what we did and what we could do differently, will result in an even stronger offering to clients, customers and staff. 

“The awards this year have been pared back a little bit, we have four categories, but we are so pleased to be able to reflect on the past year in this way, in what we hope will be a very nice event as well as a chance to celebrate.”

Categories open for nomination are: 

  • Clinical Case Manager of the Year – Catastrophic
  • Clinical Case Manager of the Year – Moderate/Severe
  • Case Manager Supporter of the Year
  • Case Management Company of the Year

Shortlisted nominees will be invited to present their short reflection at the online networking and award event.

Visit CMSUK here to find out how to nominate, sponsor the awards and book a place at the event. Nominations close on Friday, June 25.

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Case management

Case managers praised for vital work during pandemic



Case managers have won praise for the “vital role” they have played in their response to the COVID-19 pandemic.

New research has found that 81 per cent of claimant personal injury solicitors believe case managers have risen to the challenges presented by the pandemic.

Solicitors credited case managers for “adapting to an unprecedented situation”, “transitioning to remote working”, “developing bespoke solutions”, “ensuring rehabilitation continued seamlessly” and “facilitating remote rehabilitation”.

The research, by barristers Exchange Chambers and neurorehabilitation centre Calvert Reconnections – a first-of-its-kind brain injury rehabilitation centre in the UK, which opens next month – reflects on a period during which case management had to find alternative ways to provide its services to clients to ensure support continued. 

“This research is well-deserved recognition for the vital role case managers have played during the Covid-19 pandemic.  They’ve worked proactively and innovatively to ensure the most effective outcome for their clients,” says Bill Braithwaite QC, head of Exchange Chambers and a trustee at the Lake District Calvert Trust.

Calling for ever closer working relationships between lawyers and case managers, Bill added: “I’ve always thought that a good case manager was the key to a successful outcome for the injured person, the family, and the compensation claim.

“If you appoint a good case manager early, and that person has the ability to get to know the family, gain their trust and confidence, and help to manage the stormy voyage through recovery and rehabilitation, that person will be an invaluable contact point for the solicitor, frequently helping him or her to avoid disturbing and distressing the family.

“So much of the litigation is bound up with the injured person and the family, and the plan for life.

“Further developing the relationship between the two professions would inevitably improve standards all round.”

Heather Batey, neuro OT, managing director of reach and trustee at The Lake District Calvert Trust, spoke of the vital role case managers have played in supporting clients.

“Over the past 12 months, the health and wellbeing of many TBI patients has been in the hands of case managers who have been supporting their patients and sourcing services as required while being the ‘go to’ point for families,” she says. 

“Throughout the pandemic, it has been a difficult role to navigate, but by using their clinical reasoning skills and thinking ‘outside the box’ in such extraordinary circumstances, they have successfully ensured that treatment has progressed, generally remotely.  

“They’ve also supported their patients’ mental health, which has been paramount.

“Case managers have also been excellent in sourcing iPads, laptops and smart phones for their patients, which has enabled rehabilitation to progress successfully. 

“I totally agree that a good case manager is key to ensuring a successful outcome for a TBI client and their family. I work with case managers and with almost every patient we have seen excellent practice, great communication and holistic problem-solving skills coming to the fore.”

Jackie Dean, clinical director at N-Able Services, also welcomed the findings.

“It is my experience that case managers have advocated for their clients, have ensured that services have continued, both remotely and in person where required, and with appropriate PPE,” she adds. 

“Risk assessments have been conducted and, as is the strength of case management, problem solving has taken place around staffing, mental capacity and continuation of therapy in the community.”


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