As a resident of Manchester, I was deeply affected by the bombing that happened at Manchester Arena in 2017.
I had attended concerts there and had even lived a five-minute walk from the venue for many years.
Since 9/11, the number of attacks like the Manchester event has increased as the world adjusts to modern times and civil unrest, and with the very recent attacks in Sri Lanka, more and more people are being directly affected by this seemingly unjust terror.
At the time of the Manchester bombing, I was working with an anxious 10-year-old girl, Abby, who had been adopted.
Abby struggled with the unpredictability of a ‘normal’ daily life, carrying her beloved snow leopard soft toy everywhere in a bid to feel safe. After the Manchester bombing, her mum contacted me to say that Abby had been very upset by the images she had seen and could I work with her on this. I was carrying my own pain about this event and I wasn’t sure how I could talk about this in order to help Abby feel safe.
Our natural human capacity for empathy becomes enhanced when you work therapeutically – or in a caring role – with vulnerable people. You contemplate the wider network of affect that disastrous events have on those involved, society and the world in general.
Being responsible for the positive wellbeing of someone, in work or in your family, often shines a different light on dramatic events as you think about the effect it could have them… on you. Protecting children from actual, physical danger is a natural instinct and this extends to the danger of emotional pain.
So how did I speak to Abby about what had happened and how can we do this with our own children, or in the therapy room? Here, I have compiled some suggestions to help with this.
- Keep it simple. Describing the event in general terms to a child is very useful. For example, “someone had gun and lots of people were hurt”. Using facts to break down the emotion whilst not complicating the event with language will help children think about the event within the context of their own experience.
- Acknowledge Emotions. Allow your child to talk about how they feel and help them to verbalise their emotions without ‘predicting’ them (your child may not feel anything negative as the event may be too far out of their experiences and this is fine, too). Spend ten minutes each day doing a quiet activity and offer them the chance to talk about their worries.
- Model your Behaviours. Your child will learn the most from how you recognise and deal with your feelings. If you can talk (again simply) about how you feel and offer examples of how you manage your emotions, your child will feel safe to express themselves whilst developing their own coping methods.
- Manage the Media. Of course, it would be impossible to shield your child completely from the effects of the media, and there are some arguments as to why this may be just as bad as too much exposure. However, as the adult, you can help the child feel safe by managing their access to photographs, news stories and opinions. This may mean watching the news after the child’s bedtime, checking the internet access of any electronic devices they may be using or asking other adults to be careful about what they say in front your child.
- It’s not an exact science. Speaking to your child about disasters does not follow a set conversational route. It’s ok to not explain everything or to admit that you don’t know why someone bombed a school. Use the language that is familiar to your family and allow time for questions.
- Listen and Reassure. Listening to your child without overwhelming them with more words is a great way to connect and help your child find their voice. Once they have finished speaking, remind them of all of the positive things in their own life and how safe they are right here and now.
If you or your child suffers from long term distress from any traumatic event, it could be worth trying some creative therapy, which focuses on the nonverbal elements of communication in a safe place. You can also try activities at home such as:
- Worry Dolls– put your worries in the doll and put her in the box,
- a Positive Pot– each day, write something lovely that has happened on a post-it and pop it in a pot. Read them back every few months or when your child is feeling sad,
- or having Worry Time– a ten minutes slot each day where you can write down all of your worries.
As for Abby, we used music to help us through the hurt of the bombing. At first, I talked to her about what had happened and admitted that I felt sad, like she was feeling. I listened to Abby’s questions, acknowledging the difficult moral dilemmas and when I did not know the answers.
Abby also composed a song about her worries and fears and left the song with me each week so that I could keep it safe. We sang it every week for a while and then it changed. Abby composed a new song about her friends and their new favourite game. One of my most comforting thoughts is always, “this too will pass”.
Neurotechnology – life-transforming or an expensive white elephant?
Rachel Charles discusses the power and potential of technology in neurorehabilitation
We are at an exciting time in neurorehabilitation, where we are discovering more and more about our brain and nervous system and how we can adapt to life-changing injuries by harnessing the potential of technology to push the boundaries of what is currently possible.
Our previously unseen electrical and brain activity can be enhanced to enable us to visualise our emotions, communicate when we can’t speak, lift limbs that we have difficulty moving. We can be transported to far off, fantastical lands from the comfort our armchairs by putting on a VR headset, and exercise on a treadmill without being able to walk.
This is not just the stuff of Hollywood movies and fantasy novels, but real life that can be seen, touched and used in rehabilitation centres across the world right now.
So, how do we ensure that this technology is accessible, appropriate and enables the people using it to achieve their goals and aspirations? How we do prevent exoskeletons from gathering dust in cupboards or the corners of therapy rooms? How do we justify and prove that these technologies make a difference and are worth the investment?
Firstly, we need to keep in mind who the technology is for. We are adaptable, complex systems that require varied, intensive, targeted opportunities to refine and improve our abilities. We know about “practice makes perfect” – practice needs to be the right amount, in the right place, at the right time – for a purpose and have meaning, not necessarily helping us achieve perfection. One size definitely does not fit all.
Secondly, we need to coproduce, collaborate, and cooperate to share knowledge and skills – it is essential the end user is part of the team. It is totally possible to repurpose and adapt current technologies that are already in use such as robots and VR games for the rehabilitation market. What works in one setting does not necessarily work in others. It is a great opportunity to design and manufacture technology that is fit for purpose, which can be updated and upgraded and recycled.
Thirdly, we will still need therapists and case managers. (You probably think that this is because I am one…”so you would say this wouldn’t you”). Technology is not a magic bullet and will not replace therapists or therapy or the need for case management. It will enable more people to participate in high dose, high quality rehabilitation that is commissioned by case managers and structured by therapists as part of their individual rehabilitation programme.
Therapists need to be open-minded and given access to systems and training that enable them to use their clinical reasoning to consider technology as a viable option as part of their treatment plan. Case managers need to keep up to date with innovations and technologies by networking and sharing information so that our clients have the possibility of being able to access neurotechnology now and in the future when this is appropriate.
Lastly, technology has the potential to transform the rehabilitation experience of people affected by life changing injuries and our understanding of the brain and nervous system. By trialling available technologies with people who may benefit from them and being able to demonstrate tangible changes in function – enabling people to thrive, not just survive – we have the potential to create a very different future for all of us.
- Rachel Charles is a case manager at Social Return Case Management.
Person-centred dementia care during the COVID-19 pandemic
The COVID-19 pandemic has presented unique challenges for people living with dementia, as well as for those who support them. Tracey Carter, senior quality manager (dementia care) at Exemplar Health Care, shares how colleagues across the company have found innovative ways to support people living with dementia to stay safe and well, and uphold the principles of person-centred care
It’s vital that health and social care workers, other professionals and family carers continue to take a person-centred approach to care during the pandemic, to support people with dementia to maintain, and enhance, their health and wellbeing.
Putting people first
There are currently around 850,000 people living with dementia in the UK, each with their own unique personalities and life stories. Everyone will experience the pandemic and its effects differently, which is why it’s important to maintain a person-centred approach.
At the start of lockdown, care homes were cut off and isolated from the wider community which posed a significant shift for service users and care workers.
In response, we quickly adapted many of our ways of working, systems and processes to adhere to national guidelines and safety policies.
However, when it comes to our approach to care at this time, there’s not a ‘one size fits all’ approach.
We adapted and adopted a creative approach to ensure that the same quality of person-centred care was achieved with lockdown restrictions in place.
To achieve this, Exemplar Health Care divided its approach into four key areas of need.
The needs of people living with dementia
One of the most important things for us was to identify how each individual communicates pain and discomfort, so we could monitor them for signs of Coronavirus (COVID-19).
Some older people living with dementia may have different symptoms or are unable to communicate when they are experiencing one of the common symptoms of the virus.
We provided training to support our care teams to look for signs that might indicate that people have the symptoms of Coronavirus (COVID-19), such as changes to their personality or everyday behaviours.
We also assessed potential communication challenges, like the use of full PPE which could frighten or upset people living with dementia, and continue to work with individuals and their loved ones to ease any stress. Some examples are wearing a name badge and photo on clothing, using drawings or written words to communicate and playing music to aid relaxation.
Combatting loneliness has been a huge priority during the pandemic. At Exemplar Health Care, we’ve kept the same colleagues working on our units so that people are supported by a consistent team who know them, which is fundamental to person-centred care.
Our teams continue to be creative in supporting people to take part in meaningful activities and engagement in our homes – including doing everyday living tasks such as laundry and cleaning to give people a sense of familiarity, routine and purpose.
Where possible, we’ve brought the outdoors inside when people are not able to go out. For example, our activities teams have supported flower arranging or plant potting inside, as well as creating indoor beaches, to support people to maintain their hobbies and interests.
We’ve also made good use of technology during times of lockdown. At the beginning of the pandemic, we purchased iPads for each of our homes which have enabled residents to stay in touch with their loved ones, as well as provided opportunities for meaningful activity, such as virtual tours of tourist attractions or playing music.
The spaces in our homes have always been personalised to the people we support, with decorations, photos and posters tailored to their interests – this became even more important during the pandemic, as maintaining interests became key to combat loneliness and frustration.
Family/loved ones’ needs
Families have found it incredibly difficult not being able to physically see and be with loved ones during the lockdown period.
Throughout the pandemic, we’ve supported people to keep in touch via video calls, using systems such as Skype and Zoom.
When visiting was permitted, we implemented individual risk assessments to support safe visits, outlining what support individuals might need during visits. We also made all the efforts to ensure that visits happened when people wanted them.
Several of our homes have assigned a new Family Liaison role, whose responsibility is to keep in touch with family and friends, and facilitate communication between service users and their loved ones.
Multidisciplinary team needs
Teams across the company, and externally, have utilised tools such as Skype and FaceTime to carry out assessments and discuss people’s needs to ensure that we can continue to provide high quality care during the pandemic.
Where safe and appropriate, we’ve allocated in-house specialists, such as quality managers and trainers, to specific homes so they can support colleagues without travelling between homes.
We have continued to work with external teams, such as community nurses and palliative teams, throughout the pandemic to maintain standards of care.
We’re also working as closely and pre-emptively as we can with local GPs and other community-based services who are no longer able to make face-to-face visits to homes, to see and assess residents virtually.
Support for colleagues
Care work is extremely rewarding, but can be inherently stressful. The pandemic presented unique challenges to colleagues, taking a toll on everyone’s wellbeing.
Knowing that colleagues who are well, happy and engaged are more likely to provide quality care, Exemplar Health Care implemented a ‘We Care’ package to support colleague wellbeing.
We started working with a new Employee Assistance Programme partner to provide colleagues with 24/7 support from a team of trained counsellors, as well as growing our team of in-house Mental Health First Aiders.
Our specialist dementia quality manager has continued to work with each home to provide training and identify the best ways to support residents living with dementia during the pandemic, so that we can continue to uphold the principles of person-centred care.
This has been supported by short online videos and an enhanced eLearning schedule, so that we can continue to ensure that colleagues feel supported, and have the right skills and knowledge to maintain standards of care, despite the challenges of lockdown.
About Exemplar Health Care
Exemplar Health Care is a provider of specialist nursing care for adults living with complex and high acuity needs.
Our community-based homes provide person-centred care and rehabilitation that focuses on maximising independence, building everyday living skills and empowering people to live as fulfilled lives as possible.
We have over 30 homes across Yorkshire, the Midlands, North East and North West.
About Tracey Carter
Tracey Carter is a senior quality manager (dementia care) at Exemplar Health Care. She’s responsible for ensuring that Exemplar Health Care’s 32 care homes have dementia-friendly living environments and that colleagues receive the right training to be able to support people living with dementia in a person-centred way.
‘Don’t be alone, don’t be too proud to reach out for help’
After Vasili Kalisperas was born a healthy baby, his jaundice was left undetected by midwives and led to him being left with cerebral palsy and needing round-the-clock care. Here, his mum Elena discusses the huge mental health challenges of being a parent in such a position and how she learned to admit it’s OK not to be OK
I’ve always been a very optimistic and positive person, which I do think helps during such traumatic times, but that’s definitely not to say it hasn’t been a struggle. As equipped as you might be in terms of your outlook on life to deal with challenges, when something so traumatic happens to you, it is of course going to be a struggle to come to terms with that.
No-one tells you how to cope, you can never prepare yourself for something like this. There is no right or wrong way to do things and you can only get through it as best you can.
My husband and I dealt with things so differently in the early days. He found comfort in talking about what had happened to Vasili, by sharing a lot of information on social media, whereas for me I was more introvert, I didn’t want to do that.
I was diagnosed with PTSD, which stemmed from the fact our situation was so completely preventable. I became fixated with Vasili still being in the womb, when things were still fine, and I so desperately wanted to find a way to turn back time. I had a water birth with Vasili, and every time I had a bath I’d be in there for hours crying, reliving the whole experience of giving birth to him, feeling the exact pains I felt.
My husband made sure I was cared for and was OK, but finding help was hard. I did try and get medical help but the waiting list was huge. I waited for over a year to see a therapist but I didn’t find it helpful – she wasn’t trained in my needs and was a general counsellor, so I didn’t get anywhere. I was then referred somewhere else, but that was in the same place I had my check ups when I was expecting Vasili, and that in itself was too traumatic.
After being bounced around for a couple of years, eventually, I went privately and found an amazing therapist. It does take a huge amount of time and energy to relive the experience, but I found that opening up and talking about how I felt was so important. I also discovered EMDR therapy through these sessions, which was fantastic and really helped me so much. I realised how far I had come through taking that decision to open up and look for support.
If you have a support network around you, then that can be vital in times of trauma. Even if friends don’t know quite what to say, the fact that they’ll listen can be so valuable. My mum and sister were always there, anytime I needed anything. There were times when no-one could say the right thing, no-one could fix what had happened, but just being able to talk and cry and share what I was going through helped me so much. You need to allow yourself time to grieve, as it really is a grieving process.
In society, while things have thankfully changed massively in recent years, there is still a feeling for many people that showing emotions is a sign of weakness. There is still a stigma in admitting you’re struggling with your mental health, but I see that it’s like your physical health – you’re never going to breeze through life without any problems at all, it’s going to happen to us all at some point. No-one should ever be afraid to admit they’re struggling and they need support.
Lockdown has been difficult for us all, and seeing the impact on the children and my oldest daughter in particular, has been awful. She is in high school and not being able to leave the house has had a big impact on her mental health. But as a family, we share our feelings and talk about it, and I teach my children the importance of positivity and an optimistic outlook to help them cope with challenges.
In learning to deal with what you face and move on with your life, you need to accept it and forgive yourself by recognising it isn’t your fault. It has been a long journey for me – Vasili will be nine in May – but we’ve made so much progress.
While Vasili and our other children are of course our priority, I’ve learnt the importance of making time for self love and care. Without making time for that, you’ll run yourself into the ground. For the last two-and-a-half years, the children have been at school every day, which has meant I’ve had time to take control of my mental and physical health. I started doing daily exercise, which began by making sure I got out to walk every day, and I now regularly go to the gym. It’s a big release for me.
I’ve also reached a place where I’m able to look to the future and I’ve started my own business as a hairdresser, working from home in a salon we’ve created in an outbuilding. Being a hairdresser gives me a chance to help other people to open up and discuss anything that’s on their mind, which for many people may be the only chance they have to do that. And also, I’m training to be a personal trainer – I’m already a mental health first aider, and I’ve seen for myself the impact that exercise can have during the most trying times, so I think the combination of mental and physical wellbeing support is so important and I’d love to help people with those.
For me, in being able to find acceptance of our situation, I’ve been able to move on and find time for myself and what I want to do with my life. I’ve definitely found my purpose, both as a mum and as a woman, and I’m in a much better place now. But without having the strength to open up, to reach out and admit I needed some help, I don’t think I’d have reached this point in my journey.
The one thing I’d say to people who are struggling, whatever their situation or circumstances, is to talk. Don’t be alone, don’t be too proud, and reach out to someone. I’m so pleased I did.
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